1. Valcre Online Support
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  3. Office Add-ins

Install Errors

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Cam Vine

When installing Datalink, you may encounter a number of different errors that will prevent the installation from completing. This article will guide you through how to solve the most common issues:

  • Visual Studio Tools Error

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1. Visit the following link and install: Visual Studio Tools for Office

2. After that is complete, try installing Datalink once again.

 

  • Datalink Setup Error

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1. Open Internet Explorer and open Internet Settings from the Gear drop down.

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2. Navigate to the Advanced tab.

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3. Scroll down to the Security section and select Do not save encrypted pages to disk. Click Apply and then OK.

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  • Office Customization Error

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1. Click Start, open the Run app.

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2. In the open box, type regedit and then click OK.

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3.  Find the following registry key: 

\HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\.NETFRAMEWORK\Security\TrustManager\PromptingLevel

If the key does not exist, create it.

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3.  Add the following subkeys as String Value, if they do not already exist, with the associated values shown as follows...

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  • Another Version Currently Installed Error

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1. Click Start, open the Run app.

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2. In the open box, type regedit and then click OK.

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3.  Find the following registry key: 

\HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\VSTA\SOLUTIONS

There should be a folder under 'Solutions' that is linked to Valcre. If there is more than one folder, click into them until you find one which relates to Valcre/Datalink.

You will then need to delete the entire folder and then attempt to install Datalink again.

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