Follow these instructions to install Google's Remote Desktop software. This will allow you to share your screen with our support staff. With your permission, the support staff can also use your desktop for advanced troubleshooting.
- To install Google's Remote Desktop, go to https://remotedesktop.google.com/support.
- Under Get Support, click the download button in the lower right corner.
- In the window that opens, click the Add to Chrome button and follow the prompts.
- Once the software is installed, the original page will have a Generate Code button. Click that button and send the code to your support agent. The code will be available for five minutes.