New Subscribers Common Questions

I signed the contract now what?

You will receive a Welcome email from our team requesting information from you as well as a link to pay your subscription fee and sign up for autopay.

Once you pay and send over your requested items, the development team will begin setting up your database.

How long will it take for my custom Logos/Branding to be produced?

Most logos and custom branding take approximately 1-3 days to be placed into your templates.

How long will it take to receive my custom report templates?

Most templates take approximately 3-5 days to be placed into your Downloads. You will receive an email letting you know you are all set and asking you to set up your password.

I have data to import, how long will that take?

If you are a new user who provided data to be imported into your new database, this will take approximately 1 month to complete.

How or Where do I start?

We recommend that you start with the Getting Started Guides.

What do I do if I need Support?

Live Support through our integrated online chat can be reached Monday through Friday from 9:00AM to 5:00PM

Submitting an online support request

Emailing us at support@valcre.com

Calling us at +1 (866) 888-5882