Microsoft Office: Add-In Missing from the Valcre Ribbon

The Valcre add-in enhances your experience with Valcre’s features directly in Microsoft Word and Excel. However, Microsoft Office may disable the add-in at times, often after updates or changes to your settings. This guide will walk you through the steps to re-enable the Valcre Add-in in your Office programs.

Prerequisites

• Subscription Tier: Professional or Enterprise
• Office Version: Microsoft Office 2013–365 on Windows 10/11 (Office for Mac not supported)
• Admin Rights: Ability to install or modify software on your PC
• Internet Connection: To download the installer

Table of Contents

• Basic Troubleshooting
• FAQ's

Basic Troubleshooting

Step 1: Open File Options

• Go to File > Options.
  • Note: Depending on your display settings, this may vary. You might need to go to File > More > Options. If unsure, try both options.

Step 2: Manage Add-ins:

• In the Options window, select Add-ins from the left menu. Under the Manage dropdown at the bottom, choose COM Add-ins and then click Go.

Step 3: Re-enable the Valcre Add-in: 

• In the list of available add-ins, look for Valcre. Check the box next to Valcre and then select OK.

Pro-Tip: If the Valcre box is already checked and the add-in still isn’t showing up, uncheck it, select Ok, and then repeat the steps to re-check the box and select OK again.

After following these steps, the add-in will show at the top of your Office program: 

What to do if the Valcre Ribbon still doesn’t appear? 

If the Valcre ribbon still doesn’t show at the top of your Office program after following the steps above, try the following: 

1. Go back to  File > Options > Add-ins. From the Manage dropdown, select Disabled Items and then click Go.
   
   
    
   • If Valcre appears in the list, select it and then select Enable.
     
     

After enabling, restart Word and Excel to see if the Valcre ribbon appears. If the Valcre ribbon still does not appear, repeat Steps 1-3 from the start of this guide.

FAQs 

Common Issues

1. The Valcre ribbon is still missing after following all the steps
   • This could indicate an issue with your Office installation or system settings. Try restarting your computer and ensuring that all software updates are installed.
2. Valcre appears disabled after re-enabling

   • It could be due to restrictions set by your IT department or system administrator. Check with your IT team to ensure that there are no policies preventing the Add-in from running.

      

Troubleshooting Steps

1. Reinstall the Valcre Add-in:
   • If none of the above solutions work, reinstalling the Valcre Add-in may help.
     • Uninstall the Valcre Add-in
     • Download the latest version of the Valcre add-in from Valcre Online.
     • Follow the installation prompts to add the Add-in to Microsoft Office
2. Ensure Office is updated:
   • Sometimes, updates to Microsoft Office may affect Add-ins. Verify that your Office software is up to date by navigating to File > Account > Update Options in Word or Excel, and then select Update Now.
3. Check system permissions:
   • If you are working on a company-managed system, your administrator may have restricted Add-ins. Contact your IT department to ensure that the Valcre Add-in is allowed to run on your machine. 

Valcre Support is ready to help with all your Valcre product questions! You can connect to us via phone, email, or chat!