Sometimes the Valcre Product Support team will request your Valcre logs. This can happen when basic troubleshooting steps did not work (Log-out/in, checking for updates, you are using the latest version, etc.) or additional research is needed to escalate to Level 2 support.
This guide will show you how to send us your latest Valcre Logs.
Step 1: In the Valcre ribbon, select Support dropdown, then select View Logs. |
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Step 2: Download the most recent logs and share with our support team.
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Additional Questions? Valcre Support is ready to help with all your Valcre product questions! You can connect to us via phone, email, or chat!
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