Welcome to Valcre! We are thrilled to partner with you to drive more efficiency and accuracy in your valuations. This overview guide will get you started on the basics of Valcre.
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Valcre Products
Valcre offers a suite of products to enable you to complete detailed and thorough valuations for various assets.
Valcre Database
Valcre Online:
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Valcre’s secure cloud database is accessible through your computer browser. Our robust database allows you to track current assignments and access your extensive data sets - preserving all tasks, communications, reporting, and presentations within a single, easy-to-navigate system. Access Valcre Online: App.valcre.com. |
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Note: We will send you an e-mail from Valcre once your account has been created, prompting you to log in and set your password. |
Valcre Mobile
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Our mobile app, Valcre Mobile, allows you to have your office in the palm of your hand. This tool is the perfect partner for Valcre Online! Valcre Mobile accesses your cloud database from anywhere to allow you to create, edit, and view job and property records, view nearby parcels, add photos and files, and more from your mobile device.
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Your login for Valcre Mobile and the Online App are the same, and the information will sync between both data sources. |
Valcre Office
The perfect addition to your Microsoft Office suite. Valcre Office includes our Valuation Workbook and our Report Template that is USPAP and CUSPAP compliant to enable you to generate engaging reports and presentations.
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| Note: Valcre Office is only available for Professional and Enterprise Subscription levels |
Learn more about the Valcre feature here.
Subscription Details
Valcre offers three Subscription levels - Learn more about yours below.
Advanced
This tier includes:
- Everything in Starter plus:
- Job and billing workflows
- Customizable datasheets and reports
- Automated invoices and PSAs
- Eval and Restricted reports
- Custom fields
- Migration of current data
- Product support with live chat, phone, and email
- QuickBooks export
- Standard onboarding
Professional
This tier includes:
- Everything in Advanced plus:
- Customizable USPAP templates
- DCF with Rockport and Argus
- Advanced reporting and analytics
- Multi-level permissions
- 3 months of audit logging
- Tailored onboarding of reports and templates
- Custom data importers.
Enterprise
This tier includes:
- Everything in Professional plus:
- Specialty USPAP templates
- Enterprise-grade security and governance
- Single sign-on (SSO)
- 6 months of audit logging for all users
- Enhanced support with SLAs
- Premium office management and billing reports
- API integrations
- Premium onboarding
How do I upgrade my subscription tier?
- If you are ready for an upgrade or want to discuss whether an upgrade suits your firm and goals, please contact your Client Success Manager. If you are unsure who your dedicated Client Success Manager is, please contact support, and we will ensure the best person connects with you directly.
Ongoing Product Support
There are three ways to contact our support team
1. Live Chat: This is the fastest way to connect with our team, allowing you share files with ease and even join a screenshare call to troubleshoot together.
2. Email: Support@Valcre.com to send a support email. If you prefer email, we recommend including all applicable files and screenshots to ensure resolution is speedy and requires less back and forth with you.
3. Toll-free Call: 1-866-888-5882. Calls are answered upon support agent availability. If all agents are busy, please leave a message and we will return your call as soon as possible. If your issue requires any file sharing, we recommend reaching out to the team via Live Chat or Email .
Live Chat
Connect with Support Agents via Live chat in Valcre Online and Valcre Mobile. This is the best way to contact support and ensure you get fast answers to your questions. We respond seven days a week and within minutes.
- Hours are 9 am to 8 pm Central during the weekdays, and 9am to 5pm Central on weekends and on US public holidays.
Use the Live Chat to:
- Ask questions
- Share documents
- Live screen share
- Get back on track!
Accessing Chat from Valcre Online
Select the Support icon in the top right corner near your profile.
Accessing Chat in Valcre Mobile
Select the three horizontal lines in the top left corner of the app, followed by Help & Feedback at the bottom of the screen. This will take you to Valcre’s Help Center. You can chat with a support agent by selecting the chat icon in the bottom right.
Ready to dive in? We set learning paths based on what is available in your subscription that takes you from setting up your account to completing a job. Select the link below to access today.